Shipping policy

We currently ship both within the United States and internationally.



Order Processing



All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.



Shipping Options



We offer the following shipping methods:


United States:


  • Standard Shipping
  • Express Shipping



International:


  • Standard International Shipping
  • Express International Shipping



Shipping costs are calculated at checkout based on your location, selected shipping method, and order weight.



Delivery Times



Delivery times vary depending on your location and the shipping method selected. Please note that shipping times are estimates and may be affected by carrier delays, customs processing, holidays, or high-volume periods.



Tracking



Once your order ships, you will receive a tracking number via email so you can track your package.



Customs, Duties & Taxes (International Orders)


International customers are responsible for any customs duties or import taxes charged by their country.


International orders may be subject to customs fees, import duties, or taxes. These charges are the responsibility of the customer and are not included in the item price or shipping cost. We are not responsible for delays caused by customs.



Lost or Delayed Packages



We are not responsible for lost or stolen packages once they have been marked as delivered by the carrier. If your package is delayed or missing, please contact the shipping carrier first. You may also contact us and we will do our best to assist you.



Contact Us



If you have any questions about shipping, please contact us at : hello@infotkvine.com